Pt. 1. How facilitation helps groups --
Skilled facilitator approach --
What makes work groups effective? --
Facilitator and other facilitative roles --
Pt. 2. Diagnosing behavior in groups --
Understanding the theories that guide our actions --
Ground rules for effective groups --
Diagnosing behaviors that enhance or hinder group effectiveness --
Pt. 3. Intervening in groups --
Deciding whether, how, and why to intervene --
Using the ground rules to intervene --
Using the skilled facilitator approach with other processes --
Beginning and ending meetings --
Pt. 4. Agreeing to work together --
Contracting: deciding whether and how to work together --
Working with another facilitator --
Pt. 5. Using facilitative skills in your own organization --
Serving as facilitator in your own organization --
